Shipping Policy

Last updated: May 8, 2026

This Shipping Policy explains how Averoak Optics handles order processing, shipping charges, delivery timing, supported destinations, taxes, and shipment support for orders placed through this website.

Shipping methods, charges, and any available destination options are shown before payment is completed. Orders cannot be placed for destinations that are not currently supported at checkout.

Order processing

Most paid orders are reviewed, packed, and prepared for dispatch within 3 to 5 business days. The daily order cutoff time is 6:00 PM CST (UTC+8). Orders placed after the cutoff time are counted from the next fulfillment day. For this shipping estimate, fulfillment days are Monday through Saturday, excluding public holidays.

Some orders may require additional address confirmation, payment review, or stock confirmation before shipment. If that happens, processing may take longer and we may contact you by email.

Shipping charges

Orders of USD 150 or more qualify for free standard shipping to supported destinations. Orders below USD 150 are charged a flat USD 7 standard shipping fee.

Available shipping methods and final shipping charges are displayed at checkout before payment is submitted.

Supported shipping destinations

We currently ship to the United States, Australia, Canada, the United Kingdom, Germany, the Netherlands, Belgium, Denmark, Sweden, Finland, Poland, Switzerland, Austria, and Spain.

If your country is not listed above or is not available at checkout, we are not currently able to accept the order for that destination.

Estimated delivery times

Estimated delivery is 11 to 23 business days for supported destinations. This estimate includes 3 to 5 business days for order handling and 8 to 18 business days for carrier transit after dispatch.

The daily order cutoff time is 6:00 PM CST (UTC+8). Orders placed after the cutoff time are counted from the next fulfillment day for delivery-estimate purposes.

Order handling is normally completed Monday through Saturday before the carrier receives the parcel. Carrier transit also normally runs Monday through Saturday, depending on the destination and carrier route.

Delivery estimates shown at checkout are good-faith estimates and are not guaranteed arrival dates.

Actual transit time can change because of carrier delays, weather, customs handling, remote-area routing, peak season volume, or other events outside our direct control. If your order contains multiple items, we may ship items separately when needed to complete fulfillment.

Tracking

When tracking is available for your shipment, tracking details are sent to the email address used for the order after the parcel is accepted by the carrier. Tracking scans may not appear immediately after the shipping confirmation email is sent.

Address accuracy and failed delivery

Please review your shipping address carefully before placing an order. We are not responsible for delays or non-delivery caused by an incomplete, incorrect, or undeliverable address supplied at checkout.

If a parcel is returned to us because an address was incorrect, incomplete, refused, or left unclaimed, we may ask you to pay the additional reshipping cost before sending the order again.

Delayed, lost, or damaged parcels

If your shipment is significantly delayed, appears lost in transit, or arrives with visible shipping damage, contact us as soon as possible at service@averoakoptics.com or through our contact page.

To help us investigate faster, please include your order number and any relevant photos of the shipping carton, packing materials, and product condition.

Duties, VAT, and import taxes

Import duties, VAT, customs fees, clearance charges, and other destination-country taxes are not included unless checkout explicitly states otherwise. If such charges apply, the customer is responsible for them.